Iburst Complaint
| SUPPLIER | Iburst | INDUSTRY | Internet | ||
|---|---|---|---|---|---|
| BRANCH/AREA | Cape Town | COUNTRY | South Africa | ||
| TIME / DATE | 18:54 Fri 5 Feb | PERSON RESPONSIBLE | Everyone | ||
| CUSTOMER | basharun | View all reports by user |
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| PROBLEM | Breach of Contract | ||||
| HEADLINE | No Internet Service For Two Weeks | ||||
| THE INCIDENT Fri 22 Jan 
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I am a heavy internet user and every month my bill amounts to OVER R1000, which is ALWAYS paid on time via a debit order. For the past several months iBurst have debited R200 LESS than the outstanding amount on their statements, even though the correct amount IS available for them to deduct. Then they reflect on my account that it is 30, 60, 90 days etc 'in arrears' by R200. The following month the full balance is again available, but they STILL continue to debit R200 less than they should. On 22 Jan 2010 I discovered that my service was suspended due to being 'in arrears' by R200. I immediately called their customer service to query this, but was told that my complaint had been lodged, and that I would be contacted with 72 hrs. I WASN'T! On 31 Jan 2010 I sent a strongly worded query via their 'contact us' form on their website. No response! At the beginning of Feb they then debited R1122 from my account, yet STILL no internet. On 3 Feb I emailed iBurst Helpdesk, Accounts, Billing, and Lerato Sekete about all of this, and to advise that I consider this to be a breach of contract. I've been without internet for 2 WEEKS, and I haven't received a single response from iBurst!!!
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